Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your trading cards must be in the same condition that you received them. Cards must be returned in their original condition, including any original packaging, seals, protective cases, or wrapping where applicable. Any cards that have been damaged, altered, played, graded, opened, or show signs of wear may not be eligible for a return.
You will also need your receipt or proof of purchase to complete your return request.
To start a return, you can contact us at Support@theinkedmart.com. Please note that returns will need to be sent to the following address: 21 Brook Walk, Finchley, N2 9RB
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at Support@theinkedmart.com
Damages and issues
Please inspect your order carefully upon delivery. If you receive damaged cards, incorrect items, missing products, or an order that does not match your purchase, please contact us immediately with photos and details of the issue.
We will review your request and work with you to find the best possible solution.
Trading Card Condition & Returns
Due to the collectible nature of trading cards, returns may be subject to inspection before approval.
We cannot accept returns for:
- Cards that have been damaged after delivery
- Cards that have been played, altered, or modified
- Opened sealed products where the seal has been broken (unless the item arrived damaged or incorrect)
- Items returned without prior approval
For collectible products, condition is extremely important, so please handle all cards and sealed products carefully.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Opened booster packs, boxes, or sealed collectible products
- Digital products or downloadable content
- Gift cards
- Items purchased during clearance or final sale promotions
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Exchanges
The fastest way to receive the correct item is to return the product you received (if eligible) and place a separate order for the desired item.
European Union 14-Day Cooling Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification.
The item must be returned in the same condition that you received it, including original packaging where applicable. You will also need proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be processed back to your original payment method within 10 business days. Please remember that your bank or credit card provider may require additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved, please contact us at: Support@theinkedmart.com
